Frequently Asked Questions

GigFire offers fiber plans with speeds up to 2 Gbps and fixed wireless plans with speeds up to 500 Mbps. Our fiber plans include:

• Spark — 150 Mbps — $70/mo
• Gig — 1 Gbps — $70/mo
• 2 Gig — 2 Gbps — $80/mo

Our fixed wireless (FWA) plans include:

• Spark — 150/50 Mbps — $70/mo
• Fire — 500/250 Mbps — $110/mo

Visit our Internet page for full plan details.

Fiber uses fiber-optic cables run directly to your home, delivering symmetrical upload and download speeds with the lowest latency. It is the gold standard for internet connectivity.

Fixed Wireless Access (FWA) uses a small antenna mounted on your roof or exterior wall to connect to a nearby tower. It provides high-speed internet without running cables and is available in areas where fiber has not yet been deployed.

Both technologies are reliable and backed by GigFire support. Fiber offers the fastest symmetrical speeds, while FWA brings high-speed internet to more locations.

No. GigFire does not impose data caps on any of our internet plans. Stream, game, work from home, and download as much as you want without worrying about overage charges or throttling.

No. GigFire does not require contracts on any of our residential internet plans. You can cancel or change your plan at any time without early termination fees.

After you sign up, our team will schedule an installation appointment at a time that works for you.

• Fiber: A technician will run a fiber line to your home and install an Optical Network Terminal (ONT), then set up your WiFi router.
• Fixed Wireless: A technician will mount a small antenna on your roof or exterior wall and set up your WiFi router.

In both cases, we make sure your connection is working and your devices are online before we leave.

Most installations are completed within 1-3 hours. Fiber installations may take slightly longer depending on how the line needs to be routed to your home. Our technicians will give you an estimated timeframe when they arrive.

GigFire provides all the equipment you need at no additional cost. For fiber, this includes an ONT (Optical Network Terminal) and a WiFi router. For fixed wireless, we provide the outdoor antenna and a WiFi router. Mesh WiFi extenders are also included free of charge if needed to cover your entire home.

Fiber Plans:

• Spark (150 Mbps) — $70/mo
• Gig (1 Gbps) — $70/mo
• 2 Gig (2 Gbps) — $80/mo

Fixed Wireless (FWA) Plans:

• Spark (150/50 Mbps) — $70/mo
• Fire (500/250 Mbps) — $110/mo

All plans include professional installation, free mesh WiFi, no contracts, and no data caps. Visit our Internet page for full details.

No. The price you see is the price you pay. GigFire does not charge installation fees, equipment rental fees, or hidden surcharges. There are no contracts and no early termination fees.

GigFire offers three convenient ways to pay:

• Online: Log in to billing.gigfire.com to view and pay your bill.
• By Mail: Send payment to GigFire, PO Box 3064, Blooming Prairie, MN 55917.
• Automatic Payment: Set up auto-pay to automatically charge your card or checking account when your bill is due.

Visit our Billing page for more details.

GigFire accepts credit cards, debit cards, and ACH bank transfers through our online billing portal. You can also mail a check or set up automatic recurring payments.

Visit our Get Started page and enter your address. We will check availability and show you the plans available at your location. You can also call us at 507-369-6669 and we will look it up for you.

GigFire currently serves customers in 9 states across more than 1,194 cities. Visit our coverage map or Areas Served page for a full list of locations.

You can reach GigFire support through several channels:

• Phone: 507-369-6669
• Email: helpdesk@gigfire.com
• Live Chat: Use the chat widget on our website

Visit our Support page for more resources.

GigFire support is available Monday through Friday during business hours. For after-hours emergencies, you can leave a message and our team will get back to you as soon as possible. Live chat is also available on our website.

1. Unplug the power cable from the back of the router.
2. Wait 30 seconds.
3. Plug the power cable back in.
4. Allow 2-3 minutes for the router to fully restart.

If you continue to experience issues after resetting, contact GigFire support at 507-369-6669.

Yes! GigFire offers home phone service with crystal-clear voice quality over our network. Visit our Phone page for details on features and pricing.

Yes. GigFire supports number porting, so you can keep your existing phone number when you switch to our phone service. Our team will handle the transfer process for you.