GigFire SMS Terms & Conditions

These SMS Terms & Conditions ("SMS Terms") govern your participation in text messaging programs operated by GigFire LLC ("GigFire", "we", "us", or "our"). By providing your mobile telephone number to GigFire and opting in to receive text messages from us, you agree to these SMS Terms and to our Privacy Policy and Terms of Service.

1. Program Description

GigFire uses text messaging (SMS and MMS) for customer-care purposes in support of our broadband internet, telephone, and television services. Messages we send are limited to:

Two-way customer support and conversational replies (technical support, install scheduling, billing questions, and other service inquiries);
Account, service, and billing notifications (payment reminders, service confirmations, outage and maintenance alerts); and
Appointment reminders for installations and on-site service visits.

We do not send promotional or marketing text messages through this program.

2. Message Frequency

Message frequency varies based on your account activity. You may receive transactional messages on an as-needed basis (for example, when a service appointment is scheduled, an outage is reported in your area, or a payment is processed).

3. Message and Data Rates

Message and data rates may apply. GigFire does not charge for the messages we send, but your mobile carrier may charge you for each message sent or received in accordance with your wireless plan. Please contact your wireless carrier with questions about your messaging plan.

4. How to Opt In

You can opt in to receive text messages from GigFire by:

Providing your mobile number on a GigFire web form (for example, our service-eligibility, get-started, or contact forms) and affirmatively consenting to receive text messages;
Providing your mobile number to a GigFire representative by phone, in person, or at a community event and consenting to text-message contact;
Replying with an affirmative keyword (for example, YES or START) to a confirmation message we have sent to your number; or
Texting a GigFire keyword to a GigFire mobile number.

Consent to receive text messages is not a condition of purchasing any GigFire product or service.

5. How to Opt Out — STOP

You can opt out of GigFire text messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message we send. After you opt out, we will send one final confirmation message and you will no longer receive text messages from that program. To resume messages, reply START or sign up again.

Opting out of text messages does not opt you out of other communication channels (email, phone, postal mail) and does not affect your GigFire service account.

6. How to Get Help — HELP

For help, reply HELP to any GigFire text message, or contact us directly:

7. Supported Carriers

GigFire text messaging is available on all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier and is subject to carrier coverage in your area.

8. Privacy

Information you provide to GigFire in connection with our text-messaging programs — including your mobile telephone number and the content of messages you exchange with us — is handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information may be shared with our subprocessors and service providers only as required to deliver the messaging service (for example, our messaging-platform vendor and our SMS aggregator). Text-messaging originator opt-in data and consent records are not shared with any third party for any purpose other than delivering the service you have requested.

9. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) and a resident of the United States to opt in to GigFire text-messaging programs. By providing your mobile number you represent that the number is yours or that you have authority to opt that number in to receive messages.

10. Changes to These SMS Terms

We may modify these SMS Terms at any time. The most current version will always be posted at gigfire.com/sms-terms with a revised effective date. Material changes that reduce your rights will be communicated by text message or other reasonable means.

11. Contact Us

Questions about these SMS Terms can be directed to:

GigFire LLC
78053 MN-251
Clarks Grove, MN 56016
Phone: 507-369-6669
Email: helpdesk@gigfire.com